How do I Cancel an item purchased on Wooden Twist?
Cancellation in Case of Damage: In case if you received a damaged or defective product, bring it in the notice of delivery personnel immediately at the time of delivery and report a complaint at customer care at help@woodentwist.com. Damage & defect will be assessed in 24 hours’, and a solution will be provided. If in the opinion of Wooden Twist, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by Wooden Twist, to address the issue.
Cancellation in case of wrong product: If the product does not comply with the specifications as per your original order, raise the issue immediately & report it to support.
For more details, please get in touch with us on our customer care number or write to us at help@woodentwist.com
Products purchased on discount or during sale can not be cancelled.
Return & Refund:
Product return period is 7 days from the day of delivery for all products under Rs 3000.
For products above Rs 3000 only 7 days replacement policy is applicable in case of damages or defects. Electronics, Stickers & Jewellery products are non retrurnable and can only be replaced in case of damage or defects.
Products purchased on discount or during sale can not be returned.
If you are eligible for any refund, the same shall be given to you as per the following guidelines:
All refunds process initiation shall be subject to pick up of all cancelled items from your/customer's premises.
In case return pickup is not available at given pincode, customer has to self return the product and we will refund the courier charges max 20% of order amount.
Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 days.
Refund will be initiated via NEFT, cash or by the way payment was originally made. For COD orders refund will be initiated in Woodentwist wallet which can be used to purchase any product on Woodentwist.
Depending on the orders, the processing charges might be deducted.
All big furniture products are non-returnable and are only eligible for replacement in case of any damages or defects.
Customized products made on special customer request are non returnable.
In case of customer returns original shipping charges will be not be refunded, only product amount will be refunded.
Warranties:
The product comes with a 1-year warranty which covers manufacturing defects, inherent termite and borer issues.
This limited warranty does not apply to:
Small cuts, scratches or damage during the cleaning process
Damaged caused by the incorrect installation of a product
Cracks during the random displacement
Product kept in contact to direct sunlight and water, resulting in decaying of wood
With time solid woods are encountered by minor cracks, called as checks, which are not included in faults and warranty as these checks do not hamper the life of a product.
As per the industry standards, unevenness up to 5 mm can happen because of the difference in surfaces and floor levels. In that case, there is not a warranty.
There is no warranty on upholstery/ coverings/ cushion covers.
Delivery:
Our support and delivery team will be in coordination with you for a hassle-free installation process if it is included with the product.
Free delivery is only applicable for the very first attempt on a visit to your ship-to address. In case of a missed delivery, (from a customer)/ an extra visiting charge would be applicable for later installation.
Our delivery partner shall only deliver the product to the ground floor in the absence of a service lift in your apartment. (if applicable)
Extra charges applicable for weekend or specific time deliveries.
Once the order has reached your nearest delivery center and you fail to receive the products, we would hold the products for 10 days, after this time line, Wooden Twist shall be free to charge for holding the products for longer.
All disputes are subjected to Saharanpur Jurisdiction Only
