More About Rugs

Rugs products come with a seller warranty of up to 24 months against manufacturing defects depending upon the construction (weaving) of the rug as below - 

Hand Knotted, Tibetan, Patchwork - 24 Months

Hand Tufted, Handloom, Flat weave, Shags, Hand-woven - 6 Months

• Shedding, which can be reduced by vacuuming the rug at low power mode at least once a week
• Occasional sprouting pulls or loss of single tufts of fiber
• Color and texture changes due to the use of natural fibers and dyes or prolonged exposure to sunlight, humidity, heat, or certain atmospheric gases
• Rolling marks can disappear with routine vacuuming
• Matting and crushing in rugs, which can be minimized by proper maintenance of the rug
• Rugs recently removed from a bag may have odor which can dissipate by placing the rug (back side up) in direct sunlight for 24 hours

 

RUG MATERIAL GUIDE

 

RUG CARE

UNPACKING:

• As rugs are shipped in a sealed bag, odors from dyes and fibers can accumulate over time. Unroll your rug and allow it to air out.
• Lay flat or rolling the rug with the pile facing outwards and the wrinkles will disappear in a few days

CLEANING:

• Regular vacuuming is recommended, especially for rugs prone to shredding.
• Don’t rub stains as it can cause them to become set in the fiber, rather blot them with an undyed clean cloth by pressing firmly to absorb as much as possible.
• Professional rug cleaning is recommended.

STORAGE:

• Place in dry, well-ventilated area.
• Never fold the rug, store your rug by rolling its front side out and wrap in a cloth for protection.
• Rotating the rug will extend the life of the rug.

RUG PAD/ RUG PROTECTOR:

• Use rug protectors under the legs of heavy furniture to avoid flattening rug piles.
• Use rug pad beneath your area rug. It offers a shielding wall between the rug and the floor beneath.