Save Extra with these offers

Only One Offer Can Be Used At One Time. No Two Offers Can Be Used Together

• Rs 250.00 Off On All Products On Minimum Shopping Of Rs 5,000 Only On Prepaid Orders - Use Coupon Code - PRE250
• Rs 1000 off on Rocking Chairs Above Rs 10,000 - Use Coupon Code - ROCK1000

• Cleaning Technique

  Wipe off the dirt from the furniture with a soft cotton cloth. Also avoid using the excess water for cleaning, take moistened cloth to wipe off the dirt.

• Avoid Chemicals

  Avoid chemical contact with the furniture as it may harm the natural finish and further the durability. Also, make sure to avoid application of polyurethane paints on the furniture.

• Scratch & Burn Remedy

  Scratches, burns, residue and any other surface damage can be taken off with a fine-grit sandpaper. Reapply mineral oil after sanding.

This product comes with a 1-year warranty which covers manufacturing defects, inherent termites and borer issues.

For upholstered products, the warranty applies to the frame, padding and mechanisms, if any.

This limited warranty does not apply to the following:

• Normal wear and tear of the product over prolonged use

• Small cuts, scratches or damages due to wrong cleaning methods or impacts/accidents

• Damage caused due incorrect installation/assembly by the customer

• Cracks developed due to displacement of the product

• Fading due to direct exposure to sunlight

• Decaying of wood due to consistent exposure to water

• Upholstery fabrics such as seat covers have no warranty

• Non-standard dry-cleaning procedures or use of harsh chemicals

As per the industry standards, unevenness of up to 5 mm is accepted widely due to differences in floor and surface levels. This is not covered in warranty.

• Our support and delivery teams will be in touch with you for a hassle-free delivery and experience.

• Free delivery is only applicable for the first attempt to deliver at your shipping address. If a customer misses this delivery, an extra visiting charge will be applicable for the second attempt.

• In absence of a service lift, our delivery partner shall only make a delivery to the ground floor of your apartment. Extra charges applicable per floor on delivery to the customer’s floor (on request) in such cases.

• Extra charges applicable for weekend or time-specific delivery.

• Your product(s) will be held for 10 days at the nearest delivery hub if you’ve failed to receive the delivery. After this, WoodenTwist shall be free to charge or cancel the order.

How do I Cancel an item purchased on Wooden Twist?

• Cancellation in Case of Damage: In case if you received a damaged or defective product, bring it in the notice of delivery personnel immediately at the time of delivery and report a complaint at customer care at help@woodentwist.com.
  Damage & defect will be assessed in 72 hours’, and a solution will be provided. If in the opinion of Wooden Twist, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by Wooden Twist, to address the issue.
• Cancellation in case of wrong product: If the product does not comply with the specifications as per your original order, raise the issue immediately & report it to support.
• For more details, please get in touch with us on our customer care number or write to us at help@woodentwist.com
• Products purchased on discount or during sale can not be cancelled.

Return & Refund:

Product return period is 7 days from the day of delivery.

If you are eligible for any refund, the same shall be given to you as per the following guidelines:

• All refunds process initiation shall be subject to pick up of all cancelled items from your/customer's premises.
• In case return pickup is not available at given pincode, customer has to self return the product and we will refund the courier charges max 20% of order amount.
• Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 days.
• Refund will be initiated via NEFT, cash or by the way payment was originally made. For COD orders refund will be initiated in Woodentwist wallet which can be used to purchase any product on Woodentwist.
• Depending on the orders, the processing charges might be deducted.
• All big furniture products are non-returnable and are only eligible for replacement in case of any damages or defects.

Warranties:

• The product comes with a 1-year warranty which covers manufacturing defects, inherent termite and borer issues.
• This limited warranty does not apply to:
  • Small cuts, scratches or damage during the cleaning process
  • Damaged caused by the incorrect installation of a product
  • Cracks during the random displacement
  • Product kept in contact to direct sunlight and water, resulting in decaying of wood
• With time solid woods are encountered by minor cracks, called as checks, which are not included in faults and warranty as these checks do not hamper the life of a product.
• As per the industry standards, unevenness up to 5 mm can happen because of the difference in surfaces and floor levels. In that case, there is not a warranty.
• There is no warranty on upholstery/ coverings/ cushion covers.

Delivery:

Our support and delivery team will be in coordination with you for a hassle-free installation process if it is included with the product.

Free delivery is only applicable for the very first attempt on a visit to your ship-to address. In case of a missed delivery, (from a customer)/ an extra visiting charge would be applicable for later installation.

Our delivery partner shall only deliver the product to the ground floor in the absence of a service lift in your apartment. (if applicable)

Extra charges applicable for weekend or specific time deliveries.

Once the order has reached your nearest delivery center and you fail to receive the products, we would hold the products for 10 days, after this time line, Wooden Twist shall be free to charge for holding the products for longer.