Warranties:

This product comes with a 1-year warranty which covers manufacturing defects, inherent termites and borer issues.

For upholstered products, the warranty applies to the frame, padding and mechanisms, if any.

This limited warranty does not apply to the following:

  • Normal wear and tear of the product over prolonged use

  • Small cuts, scratches or damages due to wrong cleaning methods or impacts/accidents

  • Damage caused due incorrect installation/assembly by the customer

  • Cracks developed due to displacement of the product

  • Fading due to direct exposure to sunlight

  • Decaying of wood due to consistent exposure to water

  • Upholstery fabrics such as seat covers have no warranty

  • Non-standard dry-cleaning procedures or use of harsh chemicals

As per the industry standards, unevenness of up to 5 mm is accepted widely due to differences in floor and surface levels. This is not covered in warranty.

Delivery:
  • Our support and delivery teams will be in touch with you for a hassle-free delivery and experience.

  • Free delivery is only applicable for the first attempt to deliver at your shipping address. If a customer misses this delivery, an extra visiting charge will be applicable for the second attempt.

  • In absence of a service lift, our delivery partner shall only make a delivery to the ground floor of your apartment. Extra charges applicable per floor on delivery to the customer’s floor (on request) in such cases.

  • Extra charges applicable for weekend or time-specific delivery.

  • Your product(s) will be held for 10 days at the nearest delivery hub if you’ve failed to receive the delivery. After this, WoodenTwist shall be free to charge or cancel the order.