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Return portal is not accessible

The return portal is disabled and not accessible at this time.


To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 7 days of receipt of your shipment.

  • They must be in original condition
  • In the original packaging

Big Furniture Products are non-returnable & covered only under 7 days replacement policy in case of any damages or defect.

Are there any charges for return?

  • There are no charges for return. We will arrange reverse pickup from your location.
  • In case return pickup is not available at given pincode, customer has to self return the product and we will refund the courier charges max 20% of order amount.

 

How soon will I get my refund?

  • Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 days
  • For prepaid orders refund is processed to original mode of payment and will reflect in your account in 6 to 7 days.
  • For COD orders refund is processed in Wooden Twist wallet within 48 hours.
  • For Fast Refunds you can select credit( Wooden Twist Wallet) option.
  • Refunds for refused delivery orders by customer will be issued after deducting 20% restocking fee.