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To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved


What items are returnable?

You can return your items within 7 days of receipt of your shipment.

  • They must be in original condition
  • In the original packaging

Big Furniture Products are non-returnable & covered only under 7 days replacement policy in case of any damages or defect.

Are there any charges for return?

  • There are no charges for return. We will arrange reverse pickup from your location.
  • In case return pickup is not available at given pincode, customer has to self return the product and we will refund the courier charges max 20% of order amount.


How soon will I get my refund?

  • Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 days
  • For prepaid orders refund is processed to original mode of payment and will reflect in your account in 6 to 7 days.
  • For COD orders refund is processed in Wooden Twist wallet within 48 hours.
  • For Fast Refunds you can select credit( Wooden Twist Wallet) option.